Privacy policy

Last Updated: February 2026

At Tidy Theory, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard the personal information you provide when using our website and booking our cleaning services.

1. Information We Collect

To provide a seamless "Tidy Theory" experience, we collect the following information:

Contact Details: Name, email address, and phone number.
Service Address: The physical location where the cleaning will occur.
Payment Information: Credit card details (processed securely via our third-party payment provider; we do not store your full card details on our servers).

Property Details: Information about your home (number of rooms, pet status) to provide accurate quotes.

2. How We Use Your Information

• We use your data strictly for business operations, including:
• Processing and managing your bookings.
• Communicating service reminders or changes.
• Sending invoices and receipts.
• Improving our service based on your feedback.
• Marketing communications (only if you have opted in; you can unsubscribe at any time).

3. Data Security & Storage

We implement industry-standard security measures to protect your data.

Third-Party Providers: We use trusted platforms (like BookingKoala and Stripe) to manage our operations. These providers have their own rigorous security protocols.

No Selling of Data: We do not sell, trade, or rent your personal information to third parties.

4. Use of Cookies

Our website (powered by Durable) uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies in your browser settings, though this may affect some website functionality.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request that we correct or delete your personal information.
• Opt-out of marketing communications.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.